Mexican Riviera Beaches -Puerto Vallarta Villa Rentals, Hotels, Resorts

The Nine Principles of Customer Service for the Travel Industry©

If you want to learn how to get your clients to do your selling for you through excpetional customer service, read on. Learn customer service secrets from tourism professionals, apply them to your business and prosper.

1. Be a Good Listener – Most important, listen to your customers' concerns and complaints, as well as their praise. Discover what it is they want. Your guests are your best source of information in assessing your services and performance. Well-written guest surveys are invaluable for getting feedback, testimonials, and referrals. Help prospects qualify themselves before signing up. Make sure they understand the rigors, responsibilities, and dangers, as well as the level of exertion, entailed in the experiences you offer.

2. Exceed Expectations – Under-promise and over-deliver on a consistent basis with exceptional service. This is what they'll remember and tell their friends about. It is amazing how small details can make a big impression. You work hard and spend big money to get qualified prospects to call your office or e-mail you. How professional, informative, and timely is your response? That first contact can set the tone and significantly impact a purchasing decision.

3. Practice Safety - Clients want to know the destination and activities are safe. They will feel more at ease during real or perceived risks if they have been educated about their new activities or environments in advance. Unfortunately, if most human beings' fears or worries are not addressed, their minds will grow weeds, not flowers. Advise on plant, animal, and natural resource cautions. Let them know that there is generally nothing to worry about if they respect the environment and heed your advice. Brief guests on your safety procedures for any excursions without staff away from home base.

4. Provide Great Food - Guests must eat well, never be hungry, and have adequate water and drinks. Fresh food with ample portions served at a scheduled time can make any adventure more memorable and satisfying. If meal service is going to be delayed, provide a little snack to tide guests over.

5. Cater to Sleep Needs - Guests need and want comfortable and peaceful sleep. Make sure everyone is comfortable with his or her bedding. Cater to individual needs by offering single accommodations. Charging an extra cost is okay. Provide easy access to bathrooms with safety procedures for nighttime use. Separate late evening social areas from sleep areas by distance and/or trees or a hill. Hand out earplugs if necessary.

6. Think Comfort - Provide first world standards when possible. Bathroom breaks and bathing is important on a regular basis. Give people every opportunity for comfort: hammocks, beach chairs, portable toilets, whatever you can provide. Never go too long between bathroom breaks. Some guests may have weak bladders and need more frequent breaks to feel comfortable and relaxed. Make sure everyone has adequate water, as well as appropriate clothing and footwear.

7. Be Sensitive to Capabilities - Never exceed physical or mental capacities of guests. Always ask groups and individuals if they are comfortable with the activity and exertion level before and during the activity. Be sensitive to the slowest as well as strongest in the group. Splitting the group into two smaller groups is a good option. Rest as needed. I believe in a trip rating or difficulty system that allows guests and outfitters to jointly participate in selecting the most appropriate trip.

8. Be Fun - Be friendly, helpful, courteous, and fun! Make sure your staff is there for the guests and not for themselves. Good storytellers, jokesters, and musicians can distinguish your staff and company from other companies. Be sensitive with humor and with families with kids. If you cater to kids, employ staff that loves kids. Guests sometimes need encouragement or guidance to try an activity. You are the guide and activity director combined. Discuss activities or mini- classes in advance so guests will know what is happening and when.< br>

9. Provide Information - An informed guest is safer and more relaxed, and has more fun. Our guests are educated and want to learn about their new environment. Assume that guests know little or nothing about their surroundings. Look for opportunities to provide a minimum of three details about each type of surrounding element during any outing. Be prepared to talk about the plants, animals, birds, trees, rocks, geological formations, fish, marine mammals, and shells. Include information about local culture, economy, and history, too. The more we can share, the more value we are providing our guests.

Like other businesses I know and have worked with, you, too, will experience more repeat clients and referrals by applying these details of great customer service. Your business, in time, will prosper like never before!

Since 1994, Tim Warren and Adventure Business Consultants, has helped dozen's of travel business, destinations, tourism Assn. and boards with customer service training, consulting and creating exceptional marketing material. Click Here For Free Bimonthly E-zine – Tourism Business Success - http://www.AdventureBizSuccess.com News, tips, tools and specials that you can use to increase your travel business success.

MORE ARTICLES:

CasaHelga.com Offers Over 120 Luxury Villa Rentals in Puerto Vallarta, Mexico - New Website Offers More Photos, Videos, Search by Availability
Our new and improved website allows vacationers interested in Puerto Vallarta, Mexico to find a luxury villa suited exactly to their needs and available during the dates they specify. We've also added more photos and videos of the exclusive villa homes we represent.

Casa Velas in Puerto Vallarta, Mexico Receives AAA Four Diamond Award
Casa Velas Hotel Boutique in Puerto Vallarta, Mexico, is again joining the ranks of AAA Four Diamond Award winners. Casa Velas is the only adults-only all-inclusive golf resort in Mexico to receive this AAA Four Diamond award.

Mendocino Coast Hotel Pacific Mist Inn Whale Watchers Festival Vacation Rental Home Special
Mendocino Coast Hotel offers a new special during Whale Festival. Pacific Mist Inn and Cabins announced that throughout the month of March, they are offering a special for travelers to the Mendocino Coast, if a guest books any room or full cabin for two nights, the third night is for free.

Hawaii Maps and Weather Round out Comprehensive Vacation Rental Site
Hawaiian Beach Rentals, an Oahu based company known for its local knowledge on the vacation rentals they provide, now provides a one stop shop for local information by adding current weather conditions and maps of Kauai and other Hawaiian locales to their site.

A Mexico Vacation Special To The Maroma Resort In The Mayan Riviera
Some very good reasons for booking a Mexico vacation special and choosing the best of luxury hotels the Maroma Resort in the Mayan Riviera

More Vacations at Puerto Vallarta MX
Puerto Vallarta MX is definitely one of the places where people can stay and enjoy more vacations Puerto Vallarta MX is in the state of Jalisco and is one of Mexicoýs premier resort cities

Win a Luxury All-Inclusive Mexican Vacation for a Family of Four in Puerto Vallarta, Mexico
Family Scavenger Hunt Leads to 4-Day/3-Night Mexican Vacation at Grand Velas All Suites & Spa Resort

Livin' La Vida Loca at Puerto Vallarta, Mexico
Mexico is in itself a paradise with its lot of places that offer nothing but the best comfortable life to anyone. Out of the several coastal resort-type offerings in the region, Puerto Vallarta is possibly the greatest epitome of wonderland.

Iconic Mexican Performers Take Flight In Puerto Vallarta
Every weekend in Puerto Vallarta, a group of famous Mexican performers take flight From a central location on the Malec?n ? Puerto Vallarta?s beloved boardwalk ? the Papantla Flyers dazzle visitors with six performances each Saturday and Sunday

Dream Destination Wedding in a Puerto Vallarta Villa
Every woman dreams of her wedding at some exotic destination with beautiful white sand beaches, pristine clear waters, magnificent Villa and surrounded by her close ones. If you thought this is just a dream then you could not be more wrong. You can have your wedding with great style and sophistication in a luxury Villa in Puerto Vallarta, Mexico.

Celebrate Grandparents at Grand Velas Resort in Puerto Vallarta
Dolphin Encounters, Spanish Lessons, Mexican Folkloric Night and More As part of the Grandparents Package Available Until October 1st

New Shop & Spa Money at All-Inclusive 5 Diamond Puerto Vallarta Hotel
Travelers save Over 50% at Puerto Vallarta hotel Grand Velas All Suites & Spa Resort With $250 Credit during Summer & Fall

Uncovered: A New Resource for Real Estate Investment Opportunities in Puerto Vallarta, Mexico
fundVallarta announces a full online resource for discovering real estate investment opportunities in Puerto Vallarta, Mexico. With conditions similar to the property boom in California, Puerto Vallarta is poised to become an international performer with a solid return on investment. Visitors are able to access a significant knowledge-based investment resource center at the fundVallarta.com website.

Discount Last Minute Puerto Vallarta Packages To The Four Seasons Resort Punta Mita
We managed a discount last minute Puerto Vallarta package to the Four Seasons Resort Punta Mita. In truth the discount was the bonus, because we fully intended to go there anyway, and pay the full price, but thanks to some work online, we got a huge discount. A quick thank you to The Vacation Bargain Finder, details of which can be found at http://www.worldwidevacationspots.com/pages/Vacation-Bargain-Finder.html

My Holiday Villa Rentals, Vacation Rentals and Holiday Homes by Owner
More and more vacationers are choosing the cheaper, more cost worthy option of renting a home. This is often a way to give holiday makers a larger more comfortable space for far less cost than a hotel room. Sending inquiry messages are free, any commissions are cut out completely as you rent direct from the owners. This is now becoming the most popular way to vacation around the world.